Refund Policy

Refund Policy

Effective Date: August 13, 2026

Compassionate Care Transportation is committed to providing clear and fair refund practices. Refund eligibility is based on our Cancellation Policy and the circumstances surrounding the scheduled transportation.

Refund Eligibility

If a prepaid ride is canceled 48 hours or more before the scheduled pickup time, the customer is eligible for a full refund.

If a prepaid ride is canceled within 48 hours of the scheduled pickup time, a $50 cancellation fee will be deducted from the amount refunded.

For same-day cancellations or no-shows, the $50 cancellation fee will apply.

If the amount originally paid for the transportation is less than the applicable cancellation fee, no refund will be due.

Approved Cancellation Exceptions

Compassionate Care Transportation understands that emergencies and circumstances beyond a client’s control can occur.

In accordance with our Cancellation Policy, the cancellation fee may be waived for certain circumstances, including:

• Medical emergencies
• Hospital admission
• Sudden changes ordered by a physician
• Weather-related safety issues

Exceptions are reviewed on a case-by-case basis. If a cancellation fee is waived and the trip was prepaid, the amount paid for the canceled transportation will be eligible for a full refund.

Refunds for Private Riders

Approved refunds for private-pay riders will be returned to the credit or debit card originally used to book and pay for the transportation.

Once Compassionate Care Transportation processes a refund, additional processing time may be required before the credit appears on the cardholder’s account. Processing times are determined by the cardholder’s financial institution.

Refunds cannot be issued to a different credit card or payment method.

Refunds to Facilities and Organizations

Approved refunds to healthcare facilities, skilled nursing facilities, assisted living communities, rehabilitation facilities, hospitals, or other organizations will be issued by check.

Refund checks will be made payable to the facility or organization responsible for the original payment and sent to the appropriate billing or business address on file.

Rides Canceled by Compassionate Care Transportation

If Compassionate Care Transportation cancels a scheduled ride and is unable to provide the transportation, any amount prepaid for the canceled transportation will be eligible for a full refund.

No cancellation fee will apply when Compassionate Care Transportation is responsible for canceling the ride.

Rescheduled Rides

Rescheduling a ride does not automatically result in a refund.

Refund eligibility for a ride that is rescheduled and subsequently canceled will be determined according to the terms of our Cancellation Policy and the timing of the cancellation.

Requesting a Refund

To request a refund or inquire about the status of a refund, please contact:

Compassionate Care Transportation
5050 Blazer Parkway, Suite 100-B
Dublin, Ohio 43017

Phone: 614-967-9887

Please provide the passenger’s name, scheduled date of transportation, and sufficient information for us to identify the reservation.

Relationship to Our Cancellation Policy

This Refund Policy should be read together with the Compassionate Care Transportation Cancellation Policy. The Cancellation Policy determines whether a cancellation fee applies, while this Refund Policy explains how eligible refunds are issued.

Compassionate Care Transportation reserves the right to review unusual circumstances and make reasonable exceptions on a case-by-case basis.