Privacy Policy

Privacy Policy

Effective Date: August 13, 2026
Last Updated: August 13, 2026

Compassionate Care Transportation (“CCT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request or receive transportation services, communicate with us, or otherwise interact with Compassionate Care Transportation.

This Privacy Policy applies to our website at compassionatecaretransportation.com and information collected in connection with our transportation services. Certain applications, portals, or communication services may be subject to additional privacy notices or terms.

1. Information We Collect

The information we collect depends upon how you interact with us and the services you request.

Personal and Contact Information

We may collect information such as:

• Name
• Telephone number
• Email address
• Mailing or billing address
• Emergency or authorized contact information
• Facility or healthcare provider contact information
• Account or login information, where applicable

Transportation and Trip Information

To schedule and provide transportation, we may collect:

• Pickup and drop-off locations
• Pickup and appointment times
• Facility names and departments
• Room or suite numbers
• Trip dates and schedules
• One-way or round-trip information
• Transportation preferences
• Ride history
• Special transportation instructions

Health, Mobility, and Accessibility Information

Because we provide non-emergency medical transportation, wheelchair transportation, and transportation for individuals who may require assistance, we may collect information necessary to safely provide transportation, including:

• Wheelchair or mobility-device use
• Accessibility requirements
• Approximate height and weight when necessary for safe transportation
• Oxygen use
• Mobility limitations
• Transfer or assistance requirements
• Other health-related or accommodation information voluntarily provided to us or provided by an authorized healthcare facility, caregiver, family member, payer, or other representative

We ask that you provide only information reasonably necessary for us to safely arrange and perform transportation services.

2. Information We Receive from Other Parties

Transportation may be requested on behalf of a passenger by another person or organization.

Accordingly, we may receive personal information from:

• Hospitals
• Skilled nursing facilities
• Assisted living and senior living communities
• Rehabilitation facilities
• Dialysis centers
• Physician offices
• Healthcare providers
• Insurance companies and transportation brokers
• Government or benefit programs
• Caregivers
• Family members
• Legal guardians or authorized representatives
• Other organizations arranging transportation on a passenger’s behalf

When you provide information about another individual, you represent that you are authorized to provide that information for purposes of arranging transportation or related services.

3. How We Use Information

We may use personal information to:

• Schedule, coordinate, and provide transportation
• Confirm transportation requests
• Communicate pickup times and driver arrival information
• Coordinate transportation with healthcare facilities and other authorized parties
• Determine appropriate vehicle and accessibility requirements
• Provide safe transportation and passenger assistance
• Process payments and billing
• Maintain trip and business records
• Respond to questions and customer-service requests
• Send service-related emails, telephone calls, or text messages
• Prevent fraud and protect the safety and security of passengers, employees, drivers, and our systems
• Improve our services, website, and operations
• Comply with contractual, insurance, regulatory, and legal requirements
• Establish, exercise, or defend legal claims

We may also use information for other purposes with your consent or as otherwise permitted by law.

4. Health Information and HIPAA

Certain information collected in connection with transportation may constitute health information or Protected Health Information (“PHI”).

Compassionate Care Transportation may receive PHI from healthcare providers, health plans, facilities, or other organizations in circumstances in which CCT is acting as a business associate or otherwise has obligations under the Health Insurance Portability and Accountability Act (“HIPAA”).

When HIPAA applies to information we receive or maintain, we handle that information in accordance with applicable HIPAA requirements, our contractual obligations, and applicable Business Associate Agreements.

Not all information collected by CCT or through this website is necessarily subject to HIPAA. Other federal and state privacy and data-protection laws may apply depending upon the circumstances.

5. How We Share Information

We do not sell personal information.

We may disclose information when reasonably necessary to provide transportation services or operate our business, including to:

• Drivers and authorized CCT personnel
• Healthcare facilities and providers involved in coordinating a passenger’s transportation
• Transportation brokers, insurers, health plans, or organizations paying for or arranging transportation
• Dispatch, scheduling, mapping, communications, and technology providers
• Payment-processing providers
• Professional advisors, insurers, auditors, and legal counsel
• Government agencies or law enforcement when required or permitted by law

Service providers receiving information from us are expected to use it only for authorized purposes and to protect it appropriately.

We may also disclose information if necessary to protect the health or safety of a passenger or another person, investigate suspected fraud or unlawful activity, comply with legal process, or protect our legal rights.

If CCT is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

6. Payment Information

When payment is required, payment information may be processed through third-party payment-processing services.

CCT does not necessarily directly store complete payment-card information submitted through third-party payment processors. Payment providers maintain and process payment information according to their own security and privacy practices.

7. Text Messages and Mobile Communications

If you provide a mobile telephone number and opt in to receive SMS/text messages from Compassionate Care Transportation, we may send transportation-related messages such as:

• Trip confirmations
• Pickup reminders
• Driver arrival information
• Scheduling changes
• Service notifications

Consent to receive text messages is not a condition of purchasing or receiving transportation services.

Message and data rates may apply. Message frequency varies based upon transportation activity.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact Compassionate Care Transportation.

Mobile information obtained for SMS communications will not be sold or provided to third parties for their own marketing purposes. We may share information with service providers that assist us in delivering text messages and related communications.

Additional information regarding text messaging is available in our SMS/Text Messaging Privacy Policy.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the site, understand website usage, improve performance, maintain security, and provide website functionality.

We may also use third-party services for functions such as website analytics, mapping, scheduling, security, or other website features.

Information collected automatically may include:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Referring website
• Approximate geographic information
• Date and time of visits
• Website interaction information

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

We take additional care regarding tracking technologies on webpages or systems that may contain health-related or other sensitive information.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Access to sensitive information is limited to personnel and service providers who require the information for legitimate business purposes.

No electronic transmission, website, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide transportation services
• Maintain appropriate business and transportation records
• Process billing and payments
• Meet contractual obligations
• Comply with healthcare, insurance, tax, accounting, transportation, and other legal requirements
• Resolve disputes
• Prevent fraud
• Establish or defend legal claims

Retention periods may therefore vary depending upon the type of information and the reason it was collected.

When information is no longer required, we may securely delete, destroy, or de-identify it in accordance with our record-retention practices and applicable law.

11. Children’s Privacy

Our website and online booking services are intended for adults who are requesting transportation for themselves or on behalf of another person.

We do not knowingly solicit personal information directly from children through our website for marketing purposes.

A parent, legal guardian, healthcare provider, facility, or other authorized person may provide information concerning a minor when necessary to inquire about or arrange transportation services.

12. Your Privacy Choices

Depending upon applicable law and the circumstances under which we received your information, you may request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate personal information
• Update your contact information
• Delete certain personal information when legally permissible
• Stop certain marketing communications

Some information cannot be deleted immediately because we may be required to retain transportation, billing, contractual, healthcare, tax, legal, or other business records.

We may need to verify your identity before completing certain privacy requests.

13. Email and Marketing Communications

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue sending communications necessary to schedule or provide transportation, process transactions, respond to requests, or otherwise administer our relationship with you.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

CCT is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date.

Material changes may also be communicated through other reasonable means when appropriate or required by law.

16. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Compassionate Care Transportation
5050 Blazer Parkway, Suite 100-B
Dublin, Ohio 43017

Phone: 614-967-9887

You may also contact us through the Contact Us section of our website.

If your question concerns a transportation reservation, please contact our office directly rather than submitting sensitive medical information through a general website contact form.