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CCT Booking Portal – Privacy Policy

Effective Date: January 14, 2025 Last Updated: January 14, 2025

Introduction

Compassionate Care Transportation (“we,” “our,” or “us”) operates the CCT Booking Portal mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App to book medical transportation services. By using the CCT Booking Portal App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account and use our App, we collect the following personal information:
  • Name: Your first and last name for account identification and trip booking
  • Email Address: For account creation, authentication, and communication
  • Phone Number: To contact you regarding your transportation bookings
  • Physical Addresses: Pickup and drop-off locations for your trips
  • Payment Information: Credit card details processed securely through Stripe for trip payments

Location Information

  • Precise Location Data: When you grant permission, we collect your device’s location to:
    • Automatically populate pickup addresses
    • Display routes on the map
    • Calculate accurate transportation fares
    • Provide real-time trip tracking

Usage Data

We automatically collect certain information when you use the App:
  • User ID: A unique identifier for your account
  • Device Information: Device type, operating system, and push notification tokens
  • Trip History: Records of your bookings and purchases
  • App Interaction Data: How you navigate and interact with the App features

Technical Data

  • Crash Data and Performance Metrics: To improve app stability and performance
  • Log Data: Technical information about your device and app usage

How We Use Your Information

We use the collected information for the following purposes:

App Functionality

  • Authenticate your account and maintain your login session
  • Process and manage your transportation bookings
  • Calculate trip fares based on distance and location
  • Send you trip confirmations and updates via push notifications
  • Provide customer support and respond to your inquiries
  • Display your booking history and trip details

Service Improvement

  • Analyze app usage to improve features and user experience
  • Monitor and improve app performance and stability
  • Prevent fraud and ensure security

Legal Compliance

  • Comply with applicable laws and regulations
  • Enforce our terms of service
  • Respond to legal requests and prevent harm

How We Share Your Information

We share your information with the following third parties to provide our services:

Service Providers

  • Supabase: Secure database and authentication services
  • Stripe: Payment processing (your payment card information is handled directly by Stripe and never stored on our servers)
  • Google Maps: Location services, address autocomplete, and route mapping
  • Expo: Push notification delivery services

Trip Coordination

  • We share necessary trip details (name, phone number, pickup/drop-off locations, trip time) with our dispatchers and drivers to fulfill your transportation requests

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:
  • Encrypted data transmission (HTTPS/TLS)
  • Secure authentication systems
  • Regular security assessments
  • Access controls and monitoring
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:
  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data
  • Objection: Object to certain processing of your information
  • Portability: Request transfer of your data to another service
To exercise these rights, please contact us at 614-967-9887 for developer support [email protected]

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination
We do not sell your personal information to third parties.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our App, you consent to such transfers.

Push Notifications

We use push notifications to send you important updates about your trips. You can disable push notifications at any time through your device settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Changes are effective when posted. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: Compassionate Care Transportation Email: [email protected] Phone: (647) 355-6441 Website: https://compassionatecaretransportation.com