Privacy Policy for CCT Dispatcher

Last Updated: December 3, 2025

Compassionate Care Transportation (“CCT”, “we”, “us”, or “our”) operates the CCT Dispatcher mobile application. This Privacy Policy explains how we collect, use, and protect information when you use our dispatcher application.

1. Information We Collect

Account Information:
– Email address (provided by your employer/administrator)
– Name and contact details
– Dispatcher credentials

Location Data:
– Device location (when permitted) to assist with trip management and route optimization

Usage Data:
– App interactions and feature usage
– Device information (model, operating system)
– Push notification tokens

Trip Management Data:
– Trip assignments and status updates
– Driver communications
– Dispatch activity logs

2. How We Use Your Information

– Facilitate trip dispatch and coordination
– Send push notifications about trip updates
– Improve app functionality and user experience
– Maintain security and prevent fraud
– Comply with legal obligations

3. Information Sharing

We may share information with:
– Drivers and facilities within the CCT transportation network
– Service providers (cloud hosting, push notifications)
– Law enforcement when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including:
– Encrypted data transmission (HTTPS/TLS)
– Secure cloud infrastructure (Supabase)
– Access controls and authentication

5. Account Management & Deletion

CCT Dispatcher accounts are enterprise-managed accounts created and administered by CCT administrators. As a dispatcher, your account is:
– Created by your organization’s administrator
– Managed through the CCT administrative system
– Subject to your organization’s employment policies

To Request Account Deletion:
Email: [email protected]
Subject Line: “Account Deletion Request”

Please include your registered email address and full name in your request. Account deletion requests will be processed within 15 days. Upon deletion, the following data will be permanently removed:
– Your account credentials and login information
– Personal profile information
– Push notification subscriptions

Note: Certain data may be retained as required by law, for business record-keeping, or to comply with transportation industry regulations.

6. Push Notifications

We use OneSignal for push notifications. You can disable notifications in your device settings at any time.

7. Children’s Privacy

This app is not intended for users under 18 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the app constitutes acceptance of any changes.

9. Contact Us

For account deletion requests:
Email: [email protected]

For general support and privacy questions:
Email: [email protected]
Website: https://compassionatecaretransportation.com

Compassionate Care Transportation