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CCT Admin Portal Privacy Policy

Last Updated: December 5, 2025

Introduction

Compassionate Care Transportation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and physical address

  • Account Information: Login credentials and profile details

  • Payment Information: Credit card details and billing address (processed securely through Stripe)

  • Medical Information: Mobility requirements, wheelchair needs, and special accommodation requests necessary for transportation services

  • Location Data: Pickup and drop-off addresses for trip scheduling

Automatically Collected Information

When you use our applications, we may automatically collect:

  • Device information (model, operating system, unique identifiers)

  • Usage data and app interaction patterns

  • Location data (with your permission) for real-time trip tracking

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our transportation services

  • Process bookings and payments

  • Communicate with you about trips, updates, and promotions

  • Ensure driver and passenger safety

  • Comply with legal obligations

  • Respond to your inquiries and support requests

Information Sharing

We may share your information with:

  • Drivers: Trip details necessary to complete your transportation

  • Facilities: If you book through a healthcare facility, relevant trip information

  • Service Providers: Third-party vendors who assist our operations (payment processors, cloud services)

  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest

  • Secure authentication systems

  • Regular security assessments

  • Access controls limiting employee access to personal data

Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your account and associated data

  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at the information below.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Compassionate Care Transportation

For Account Deletion Requests:

For General Support: