SMS/Text Messaging Privacy Policy

SMS/Text Messaging Privacy Policy

Last Updated: October 8, 2025

This SMS/Text Messaging Privacy Policy describes how Compassionate Care Transportation (“we,” “us,” or “our”) collects, uses, and protects the information you provide when you opt-in to receive text messages from us.

1. Consent to Receive Text Messages

By providing your mobile phone number and opting in to our SMS messaging program, you expressly consent to receive informational and service-related text messages from Compassionate Care Transportation at the number you provided. These messages may be sent using an automatic telephone dialing system or other technology.

Messages may include ride confirmations, pick-up and drop-off notifications, driver ETAs, scheduling updates, and occasional information about our services. Your consent to receive text messages is not a condition of booking or receiving transportation services.

2. How to Opt-In

You may opt-in to our SMS program by providing your mobile number when booking a ride, through a form on our website (compassionatecaretransportation.com), or by texting JOIN to 614-967-9887.

3. Message Frequency

Message frequency will be directly related to your scheduled transportation. You can expect messages for each trip you book with us, including confirmations, reminders, and day-of-service updates.

4. Cost and Carriers

Message and data rates may apply. Check with your mobile carrier for details on your specific plan. Compassionate Care Transportation is not responsible for any charges from your carrier that may result from our SMS program.

All major mobile carriers are supported. T-Mobile is not liable for delayed or undelivered messages.

5. How to Opt-Out (STOP) 🛑

You can opt-out and stop receiving text messages from us at any time. To do so, reply with the word STOP to any message you receive from us. You may also text STOP to 614-967-9887.

After you text STOP, we will send you a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to join again, please contact our office directly or use the opt-in keyword.

6. How to Get Help (HELP)❓

If you need assistance, reply with the word HELP to any message you receive from us, or text HELP to 614-967-9887. You can also contact our customer service team directly at 614-967-9887.

7. Data Privacy and Use

We are committed to protecting your privacy. Your mobile phone number will be used solely for the purpose of sending you text messages related to the transportation services to which you have consented.

We will not sell, rent, lease, or share your mobile phone number with any third parties for their own marketing purposes.

We may share your mobile number with our trusted third-party service providers (e.g., dispatching software, SMS gateway providers) who assist us in delivering the messages. These providers are contractually obligated to protect your information and are not permitted to use it for any other purpose. We may also disclose your information as required by law.

8. Security

We implement reasonable technical and organizational security measures to protect the information we collect from loss, misuse, and unauthorized access or disclosure.

9. Changes to This Policy

We reserve the right to modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

10. Contact Us

If you have any questions about this SMS Privacy Policy, please contact us at:

Compassionate Care Transportation 5050 Blazer Pkwy, Suite 100-B Dublin, OH 43017 

Phone: 614-967-9887